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Effective Date: 2009
This Refund Policy applies to all courses, programs, digital materials, and learning services (“Services”) offered by Zoc Learnings Canada through our website and affiliated platforms. By enrolling in any of our Services, you acknowledge that you have read, understood, and agreed to this Refund Policy, along with our Terms & Conditions and Privacy Policy.
At Zoc Learnings, we provide personalized learning experiences from day one. Every enrollment includes mentoring sessions, where we take time to understand your goals, requirements, and learning needs. Based on this, we design your learning path and provide ongoing guidance.
In addition, our courses come with a wide range of support services including learning resources, assessments, practical exercises, and instructor support. Because our team invests significant time and resources to create a fully customized learning experience, all payments are final once enrolment is confirmed.
Zoc Learnings Canada provides immediate or scheduled access to digital learning content, instructor-led sessions, assessments, and supporting materials.
Because significant academic resources, administrative processes, and digital assets are activated as soon as an enrolment is confirmed, all purchases are considered final.
For this reason, fees paid towards any Zoc Learnings course or service are not eligible for reversal once the enrolment has been processed, except in the limited circumstances described below.
Once a participant reserves a seat or completes full payment for a program:
In rare circumstances such as:
Zoc Learnings Canada may postpone or reschedule a class.
In such cases, participants will be transferred to the next available batch or offered equivalent alternative training.
No monetary reimbursement will be issued.
For live virtual programs:
If a class needs to be postponed due to operational or instructor-related reasons, the session will be rescheduled.
Participants will continue in the assigned or next available cohort.
No monetary reimbursement applies.
Self-paced courses include immediate access to digital content, proprietary materials, downloadable resources, and platform tools.
Because access is granted instantly:
All self-paced course fees are non-reversible once login access is issued, regardless of whether the learner chooses to begin or complete the course.
This policy prevents unauthorized use, copying, and distribution of copyrighted training materials.
While payments are non-returnable, Zoc Learnings Canada may, at its discretion, offer:
in situations such as medical emergencies or unavoidable circumstances.
Additional administrative fees may apply for:
Approval of such requests is not guaranteed and is based on availability and academic policy.
If a participant is accidentally charged twice for the same enrolment:
This is the only scenario in which financial adjustment may occur.
For classroom programs, participants may need to plan travel or accommodation.
Zoc Learnings Canada recommends making refundable or flexible travel arrangements only after receiving written confirmation of class commencement.
Zoc Learnings Canada is not responsible for travel, hotel, or personal expenses arising from rescheduling or class modification.
For questions regarding this policy or support with your enrolment:
Email: info@zoclearnings.com
We are here to assist you with any administrative or technical queries.
ZOC Learnings is a global professional training provider offering several certification courses in IT, project management, and business skills. It empowers learners through expert-led sessions, flexible learning modes, and globally recognized credentials for career advancement.
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East Brunswick, New Jersey, USA
Concord Cityplace Way, Downtown Toronto
PROJECT MANAGEMENT | IT/CYBERSECURITY | SERVICE MANAGEMENT | AGILE & SCRUM | ACADEMICS
PMP | PRINCE2 FOUNDATION | PRINCE2 PRACTITIONER | PgMP CERTIFICATION | CAPM | CRISC | CISA | CISM | CEH | CRISC | CGEIT | Doctorate (DBA) in CYBERSECURITY, AI/ML, DIGITAL TRANSFORMATION, PROJECT MANAGEMENT, GENERATIVE AI, IT GOVERNANCE | MBA ( Masters in Business Administration) in CYBERSECURITY, PROJECT MANAGEMENT, DATA ANALYTICS, SUPPLY CHAIN MANAGEMENT
Disclaimer: “PMI”, “PMBOK, “PMP®”, And “PMI-ACP” Are Registered Marks Of The Project Management Institute, Inc. The Swirl Logo Is A Trade Mark Of AXELOS Limited. ITIL® Is A Registered Trade Mark Of The AXELOS Limited. PRINCE2® Is A Registered Trade Mark Of The AXELOS Limited. COBIT® Is A Registered Trade Mark Of The Information Systems Audit And Control Association (ISACA). Reselling Accredited Course On Behalf Of Ducis Management Consulting Private Limited.
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